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Refund policy


Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


If  you are not satisfied with our products within 180 days, please inform us and you will receive a full refund for purchases under 100€. This refund is null and void after the second purchase.

If you request a refund on return, we will send you an email to notify you that we have received your returned item once your return is received and inspected. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 – 7 days depending on your method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@betterorganix.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rnr@betterorganix.com and send your item to: Männisalu, Kiriku tee 16, Jõelähtme küla, Jõelähtme vald, 74202, Estonia.


To return your product, you should mail your product by registered post or courier to: Männisalu, Kiriku tee 16, Jõelähtme küla, Jõelähtme vald, 74202, Estonia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary from 7 to 14 days.

When shipping any return or exchange product you should consider using an insured trackable shipping service, otherwise we cannot guarantee a transaction for your returned item.